Sadly, the printhead on the X5470 has gone bad on the printer so I can not confirm if it will print. The user computer is now out of regular and extended warranty so the company got them a new PC that was shipped with Windows 10 and will donate the old one to deprived schools in Africa so I was called in once again to help. With the Barracuda Malware Removal Tool installed on Windows 8, all I had to do was upgrade so if your installer fails, try to update from Windows 7. With the release of Windows 9 (aka Windows 8.1) print speeds improved so it seems the previous OS was buggy and was now able to use the compatibility mode install over a lengthy upgrade.
The printer is now very slow to print but it functions saving the user from buying a replacement printer. Please note the previous trick in Windows 7 to use compatibility mode did not work so I tried a second approach of installing Windows 7 and then went through the process of upgrading it to Windows 8. The user wasn’t careful and got another virus and now had to be moved to Windows 8. Once all the drivers under the Device Manager screen are up-to-date, you will see the Lexmark X5470 working correctly under Windows 7. Please remember that the Lexmark X5470 features scanning capabilities so be sure that all the drivers and software are installed correctly and up-to-date under the Device Manager screen. Why is that? Well, if you merely ran the Windows Vista drivers setup file that you download from Lexmark’s website, you will receive an error message saying that the Lexmark 5400 series universal drivers are not compatible with your versions of Windows 7 which is in fact true as the setup file was not updated (since the printer is discontinued) or designed to be executed in any versions of Windows 7 so we need creative and install the software using compatibility mode given to us by Microsoft. So, would the 32-bit or 64-bit drivers at least work on Windows 7 with the Lexmark X5470? Well, the short answer is yes but note that there is a long and tricky process to get it to function correctly. Unfortunately, they got a virus and it is their company policy that they are given a fresh hard drive with the latest Windows Operating System (currently Windows 7) and migrate their files. The printer worked great under Windows Vista for the user and was so easy to do that they set it up themselves.
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